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Do it Myself Discover self-guided, THE SALESFORCE USE CASE always-on resources. Our reimagined customer At times, you just want to figure out things yourself. And you can do that experience, powered by the with Salesforce – using our vast library of self-guided, easy-to-follow Slack-First Customer 360. resources. At Salesforce, we are customer zero for our own technology. In fact, our We have thousands of knowledge articles, videos, learning modules, and support experience is powered by it. The new customer service and agent other tools to help you and your team get started, skill up, solve issues experience is built on the Customer 360, powered by Service Cloud and quickly, and achieve business success. And best of all, they’re already Experience Cloud — and enhanced by our suite of Salesforce products like included for every Salesforce customer. Slack, Tableau, MuleSoft, and Einstein. In the last year we underwent our most impressive Service transformation to date. Our agents have seen a 40% decrease in case time transfers, 50% faster page loads, and more than 20,000 collective hours saved annually. Our customers have seen 97% SLA accuracy. After moving to a case swarming model with Slack, time to resolution decreased by 26%. And we even achieved our highest annual customer satisfaction score ever. Read more 5 SALESFORCE CUSTOMER SUCCESS

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