State of IT in Europe About This Report 3 A Closer Look at IT Performance Categories High-performing European IT teams represent 14% of the overall European survey population. Moderate performers either rate their performance versus the competition as above average or rate their performance versus the competition as excellent but not their overall IT performance Underperformers rate their performance versus the competition as average, below 61% average or poor High performers rate their performance versus the competition and overall IT performance as excellent 25% 14% Salesforce Research