State of IT in Europe About This Report 2 Salesforce Research surveyed 1,005 IT leaders in France, Germany, the Netherlands, the United Kingdom and Ireland to discover: • The changing role of IT in a customer-driven era • Which strategies and technologies IT leaders in Europe are turning to for faster innovation • The continued impact of cybersecurity and data privacy 251 • The increasing importance of the 250 digital employee experience • The role of artificial intelligence (AI) in an evolving technology landscape 254 Data in this report is a subset of the second annual 250 “State of IT” study, a blind survey fielded January– February 2017, that generated responses from 2,263 full-time IT leaders (not limited to Salesforce customers) in the U.S., Canada, U.K./Ireland, France, Germany, Netherlands, Japan and Australia/New Zealand. All respondents are third-party panelists. Due to rounding, not all percentage totals in this report equal 100%. All comparison calculations are made from total numbers (not rounded numbers). Salesforce Research provides data-driven insights to help businesses transform how they drive customer success. Browse all reports at salesforce.com/research Salesforce Research