State of IT in Europe Table of Contents 4 Introduction: European IT Faces Unprecedented Change .................................................................. 5 In a Tech-Driven World, Customer Experience Is IT’s Top Job ................................................. 7 01 IT’s Focus Pivots from Infrastructure to Business Value ............................................................. 8 02 Technology Innovation Powers Business Differentiation and Disruption ............................... 9 03 IT Responds to Employees’ Digital Needs Amid Talent War ..................................................... 10 04 Employee Tech Powers Productivity in the Age of the Customer ............................................ 11 05 Data Unification Is Key to a Shared Customer View ................................................................... 12 06 Speed Is IT’s Goal and Struggle ..................................................................................................... 13 07 Low-Code and Citizen Development Ease IT’s Burden .............................................................. 14 08 IT Confronts Dual Challenges of Innovation and Protection .................................................... 15 09 Threats Evolve as Skills Dwindle ..................................................................................................... 16 10 European IT Steps into an Intelligent Future ............................................................................... 17 11 IT Teams Embrace the AI Revolution in Europe ......................................................................... 18 12 To Meet Business Needs, IT Must Ramp up Its AI Readiness ................................................... 19 13 Last Look: Europe’s Top Leaders Embrace Their New Mission ............................................................ 20 Salesforce Research