State of IT in Europe 05 Employee Tech Powers Productivity 11 in the Age of the Customer Seventy-nine percent of European IT leaders European IT Teams Step up the Employee Experience say that their company views digital employee A majority of European IT leaders are currently using or planning to use technologies that can experience-related projects as a higher impact employee experience and productivity, including business intelligence, collaboration priority compared to two years ago. Delivering technologies like these is not just important techniques and enterprise content management. for employee satisfaction, it’s also necessary to make employees productive enough to keep Percentage of European IT Leaders Who Currently Use or Plan to Use the up with the pace of customer demands. Following Employee-Related Technologies in the Next 18 Months Sixty-eight percent of European IT leaders realise that tracking employee satisfaction scores is Mobile technologies 87% 8% critically or very important for measuring success for employees in the organisation and the high-performers are 84% 9% 1.4x more likely than underperformers to consider Business intelligence (BI)/ these scores to be critically or very important. analytics The vast majority of IT leaders in Europe are also 83% 9% currently using or planning to use technologies Business process automation in the business that can impact employee 83% 9% experience and productivity. These include Collaboration technologies business process automation, enterprise content management, business intelligence/analytics, Enterprise content 81% 11% and mobile and collaboration technologies. management (ECM) Currently use Plan to use Salesforce Research