State of IT in Europe 04 IT Responds to Employees’ Digital 10 Needs Amid Talent War Employees rely on IT innovations to meet the needs European Employees Require Top-Notch Digital Capabilities of connected customers. But employees too are IT teams need to respond consistently to customer expectations, but must also empower technology users who want the same technological employees to meet those expectations through innovative technology. abilities at work that they have in their personal lives. Nearly two-thirds of European employees want their companies to provide them with the same Percentage of European Employees Who Strongly Agree or Agree level of technology at work as they use at home with the Following Statement and over half of them (54%) expect technology to drastically change how they work by 2020. I want my company to provide me with the same level of technology at Meeting employees’ tech expectations plays a work as I use in my personal life 64% critical role in a company’s ability to attract and retain top talent in a competitive job market. By 2020, I expect technology to drastically In Europe, IT has made progress towards change how I work 54% that goal with 58% of employees saying their company is innovative in its use of technology, but there is room to improve. Salesforce Research All data on this page comes from “State of the Connected Customer,” Salesforce Research, October 2016.