Freeing the data 17 Forever Living is the largest grower and FOREVER distributor of aloe-based products in the world. To connect its far-flung network of over 10 million independent business owners, LIVING spread over more than 150 countries, Andrew O’Hare and his team have built a community Andrew O’Hare called FLP360 on the Salesforce. VP, Digital Technology FLP360 provides business owners with FOREVER LIVING’S an innovative way to build their business and track their progress. The tool offers FLP360 APP an extensive CRM, the ability to create Founded: 1978 customizable websites, and unprecedented access to reports and insights. FLP360 can WHAT IS IT? HQ: Scottsdale, AZ also be accessed on the go via a mobile Workforce: 10,000 companion app. Distributor community Industry: Consumer products portal and mobile app. “We took everyone by surprise and released FLP360 in 46 countries on WHAT DOES IT DO? day one,” says O’Hare. “Within 90 days, it Connects a far-flung network of was in 100-plus countries, in 32 languages. independent business owners Typically IT has to go country by country, to their customers and data. region by region, but that process doesn’t benefit our worldwide company.” HOW WAS IT BUILT? In addition, Forever Living has also With Force.com, Visualforce, customized other Salesforce products Heroku, Heroku Connect, such as Service Cloud, with a completely and Community Cloud. customized and branded UI on top of Salesforce. They wanted to streamline the See the full Forever Living story. workflow for their call center agents, reduce call length, and provide a vast amount of information at the click of a button. “The WATCH FILM Salesforce lets us pivot based on user feedback. Our applications stay incredibly relevant because we’re continually improving them,” says O’Hare. Next up is building a new content management system for ForeverLiving.com. “If it’s on the Salesforce, we know it’s going to be successful,” he says. Salesforce has enabled us to innovate and iterate in ways that were simply not possible before. With Salesforce as our partner, the quality of our apps and time to market is now unparalleled. Andrew O’Hare, VP, Digital Technology