Freeing the data 18 Employees today expect the same mobile ST. JOSEPH and social tools at work that they enjoy in their personal lives. So David Baker set out to build a social mobile intranet to increase HEALTH collaboration and improve productivity for employees at 14 facilities across three states. David Baker “I think people in IT are scared sometimes,” VP of IT says Baker. “Everyone wants to release a ST. JOSEPH’S HEALTH perfect product. But it’s more important to get it out there, take the feedback, and run STAFFHUB APP with that, than try and aim for perfection Founded: 1929 from day one.” HQ: Orange, CA WHAT IS IT? Using Salesforce, Baker’s team replaced a A HIPAA-compliant, mobile, Workforce: 24,000+ legacy intranet that was underused (less than social company intranet. Industry: Healthcare 4% of employees were signed up and only 100 had been active recently) and launched a pilot project called Staffhub with 50 users. WHAT DOES IT DO? Through word-of-mouth, the user base grew Staffhub connects employees to 3,000 users in weeks. to one another, and to company “I asked our execs to log in and just read leadership. It gives them some of the posts each day whenever they project management, had a few minutes,” says Baker. “And I asked knowledge-sharing tools, them to make a commitment to post one and a ticketing system for all thing per week. People are interested in of their shared services. what their leadership has to say and our VPs HOW WAS IT BUILT? and CEOs have become regular contributors already. So that’s really helping.” With Community Cloud, Force.com, and Chatter in nine Staffhub gives users a personality weeks. Integrated with LinkedIn. that email can’t match and encourages interactions from all geographies and areas Get great apps for healthcare. of the business. “We’re really freeing the data and liberating the information,” says Baker. “Folks from Northern California, GET DATASHEET Southern California, and Texas may not have understood there are other people out there working on similar stuff and now they can connect. It’s helping us to become a true enterprise company.” Everyone wants to release a perfect product. But it’s more important to get it out there, take the feedback, and run with that, than try and aim for perfection from day one. David Baker, VP of IT