CHAPTER 1 2 3 4 5 6 7 What AI Means for Business Remember how computers have gotten smaller and smarter? each other, and businesses, and consumers. We’re talking They’ve also gotten cheaper, resulting in a surge of smart about a lot of connected things: 6 billion of them that, says devices that are generating a growing body of business data Gartner, will be requesting support by 2018. Those billions that, in turn, can power machine learning. The Internet of of connected things mean huge volumes of customer data — Things encompasses an entire world of digitally connected indeed, 90 percent of the world’s data was created in the last devices — toaster, toothbrushes, thermostats, lightbulbs, cars, 12 months alone. and much more — that are now being networked, talking to AI for CRM: Everything You Need to Know 1212