Introduction Who we are When you buy Salesforce, you’re not just buying our products. Our Customer Success team stands behind you, delivering the expertise, guidance, and resources you need to get value from Salesforce. Our platform and industry experts are committed and accountable to your success. We’re here to show you how to get from vision to value. Why work We’ve learned what great looks like from working with the world’s most innovative companies, and we take those best practices with us forward to help every customer succeed. When we say you get access to our best practices, we mean all of it: people, process, and technology. Technology alone doesn’t deliver success; it’s equally important to bring the people on your teams together – aligned to a shared vision, with shared operating and governance models. How we work From free, easy-to-use resources to services engagements (and a together whole lot in between), Salesforce Customer Success has a range of options to suit all customers’ needs. We call it our Success Ecosystem: Trailhead, global support, customer Success experts, hands-on architects, partners, and more. At every stage in your journey – from implementing and driving adoption, to troubleshooting system solutions, to continuous optimization and innovation – we’re there to guide you. 2 SALESFORCE CUSTOMER SUCCESS