Do it with Me Signature Success Plan Maximize platform CUSTOMER STORY performance. PwC transforms its global business through digital adoption. With our Signature Success Plan, we’ll provide you with proactive, personalized expertise to improve performance and drive sustainable PwC’s multinational network of firms work to solve a wide range of client success. needs. Historically, this regional network has operated independently from one another on siloed systems, making collaboration across regions difficult. Technical Account Manager. As a Signature Success customer, you’ll have Because the PwC account teams lacked visibility into customer interactions your own champion within Salesforce — a Technical Account Manager outside their territories, client experiences were fragmented. (TAM) assigned to your business to help you achieve your goals. With Driven by these challenges, PwC and Salesforce Professional Services technology solutions and deep knowledge of Salesforce products, your partnered together to deploy a global consolidated Salesforce Platform. TAM will develop an action plan to drive your vision, get to know your PwC Consulting, with embedded Salesforce experts, aligned the company’s business inside out, and lead efforts to resolve complex issues. global leaders to a vision: creating a single, universal platform to enable Proactive monitoring and technical health reviews. Our support the entire firm to sell smarter, resolve cases faster, and personalize every engineers use our technology to monitor your Salesforce solution around client experience. the clock, and send early alerts and tailored configuration and tuning Just as importantly, the teams also co-created a plan for adoption and guidance to the right person in your organization, at the right time. They aligned on success metrics. That plan paid off. PwC now has the world’s will also conduct an annual technical review of your solution and work largest single-instance Salesforce implementation and provides a 360-degree with your TAMs to provide a detailed plan to improve performance and view of the customer to 250,000+ employees across 155 countries. scalability. Personalized planning and exclusive insights. With Signature, you’ll “When things got hard and territories pushed back, we teamed receive exclusive insights into emerging technologies and trends. We’ll help closely with Professional Services to help us get over the hurdles, build you with personalized roadmaps and deployment planning, so you can confidence, and bring customer success.” accelerate your innovation initiatives with Salesforce’s latest capabilities. Stephanie Gallacher, Global Transformation Leader, PwC And with Signature’s 15-minute initial response guarantee, we prioritize your success. 13 SALESFORCE CUSTOMER SUCCESS