Do it with Me CUSTOMER STORY Autodesk proactively protects against business disruption. After technical debt and legacy systems caused customer-impacting issues and slowdowns, Autodesk put a plan in place to mitigate risk and maintain reliability. The software leader partnered with the Customer Success Group to keep business running smoothly – and keep their customers happy. With 24/7 proactive monitoring services, a feature of Signature Success, Autodesk ensures stability of their sales, support, and marketing applications. An early warning system and rapid reviews from Salesforce technical engineers monitor their business processes in real time, quickly detecting and fixing issues. Autodesk’s support teams have seen huge improvements to system stability, including 80% fewer timeout errors and 72% fewer business- stopping cases. They also accelerated the delivery of self-service and automation capabilities, creating a frictionless experience for customers. “Proactive monitoring finds issues before they impact the customer — and that’s the main goal.” Ram Eragamreddy, Director of Engineering, Autodesk 14 SALESFORCE CUSTOMER SUCCESS