State of IT in Europe 11 European IT Steps into an Intelligent Future 17 AI is finally making a significant mark across European Employees Expect Big Things from AI in the near Future industries and the marketplace only expects its AI is making a significant mark across industries and employees expect influence to grow. Both consumers and business the technology to revolutionise the way they work. users know that companies are using AI to better analyse and meet their needs and expectations — and that has, in turn, created an expectation that Percentage of European Employees Who Expect the businesses will better understand them in the future. Following Technologies to Have a Major or Moderate Impact on Their Daily Work Life by 2020 In Europe, over two-thirds (69%) of consumers and 85% of business buyers say they expect Predictive intelligence that allows sales, companies to understand their needs and service and marketing teams to anticipate expectations. By 2020, over half of European customer needs and prioritise tasks 59% employees expect that AI, predictive intelligence and deep learning will have a moderate to major Deep learning to classify, predict and react impact on their daily working lives. They expect to patterns within data 58% product recommendations that are more accurate Artificial intelligence to automate or assist and personal, chatbots that can accurately and in work-related activities 55% efficiently answer their questions, and sales, service and marketing teams that can anticipate their needs. Salesforce Research All data on this page comes from “State of the Connected Customer,” Salesforce Research, October 2016.