Track 2: Reopen Your initial response to COVID-19 is about stabilization. Then, it’s time to set the wheels in motion to reopen your workplace. Even as you’re mobilizing different teams to reopen – from real estate and IT to employee success – you’re also preparing for the possibility of another outbreak and shelter-in-place period. Listening is a key muscle to flex in this track. Ask your team to listen through surveys, one-on-one meetings with customers, analysis of customer service trends, and more. Translate insights into action and extend that knowledge through your entire ecosystem of suppliers and partners.