SALESFORCE FUTURES “Agents [are] so昀琀ware entities What capable of performing tasks on their own, ultimately in the even service of a goal, rather than simply responding to queries from human users.” is an SILVIO SAVARESE CHIEF SCIENTIST agent? SALESFORCE “Agent” is the term most “Agents are personalized, commonly used in technical persistent, and proactive.” literature to describe functions closely associated with personal PHIL MUI AND ITAI ASSEO AI R&D AI futures, but what does SALESFORCE it actually mean? The term, rooted in economics, refers to the ability of actors to make decisions in specific contexts. “The AI agent can do all the This fits with how we’re same things as an assistant beginning to conceptualize or concierge — but it also our personal AI tools. can perform actions without being asked.” KATHY BAXTER AND Our Salesforce AI colleagues YOAV SCHLESINGER are exploring agents from OFFICE OF ETHICAL multiple dimensions, and their AND HUMANE USE definitions foreshadow themes SALESFORCE we’ll explore in this issue: ISSUE 1: PERSONAL AI | 6