Focusing on the experience 15 Government agencies are undergoing a STATE OF massive technology transformation to better serve citizens. In Colorado, Governor John Hickenlooper even issued a mandate to COLORADO state employees to shift their thinking toward innovation. Chetna Mahajan That new way of thinking led to the Director of Enterprise Applications appointment of Chetna Mahajan as Director of Enterprise Applications for the Governor’s STATE OF COLORADO’S Office of Information Technology. Mahajan PEAK APP was recruited to establish new development standards, processes, and tools for the Number of agencies: 19 department. So Mahajan and her team WHAT IS IT? Workforce: 40,000 of 400-plus employees are leveraging An app for Coloradans to Industry: Public Sector the Salesforce to streamline some 1,200 screen and apply for medical, disparate applications across all food, cash, and child care levels of government. assistance programs. In the past, Colorado had multiple custom applications for things like economic WHAT DOES IT DO? development, tourism, and job creation, Gives citizens an easy, mobile- and they all needed constant updating. “The friendly portal to connect benefit of using Salesforce,” says Mahajan, “is with the State of Colorado, that OIT can move away from siloed support access account information, models built around one-off applications, and apply for and receive and begin practicing true service portfolio management, flexing resources across healthcare benefits. agencies as needed.” HOW WAS IT BUILT? For example, the new Colorado PEAK app, On Force.com and Visualforce. built with Force.com, is a citizen-facing Medicaid portal. The service makes it fast and See what’s inside a easy for beneficiaries to access assistance successful mobile app. information, as well as apply for additional programs. The site is available on both desktop and mobile devices, something DOWNLOAD E-BOOK Colorado hadn’t previously offered. The state also built internal facing apps such as their Legislative Tracking System, which captures the fiscal impact and tracks the status of all outstanding legislative bills. And they have created an internal Center of Excellence to drive business change. It’s all possible thanks to Salesforce, where apps that would have taken six months to implement now take only six weeks. We all want our government to be more responsive, and Salesforce is helping us respond to citizens better than ever. Chetna Mahajan, Director of Enterprise Applications