CHAPTER 1 CHAPTER 2 CHAPTER 3 Trailblazers Drive Customer Success It will be Trailblazers who bridge that divide and drive customer success in the Fourth Industrial Revolution. Whether it’s delivering awesome user experiences, accelerating productivity, or improving their business acumen, Trailblazers propel the future of technology. Above all else, Trailblazers are customer innovators, technology disruptors, and global shapers.