CHAPTER 1 CHAPTER 2 CHAPTER 3 The Customer Success Platform for #1 B2C & B2B the Fourth Industrial Revolution Platform COMMUNITY As the #1 B2B and B2C platform, the Customer Success Platform empowers Trailblazers to drive success in the Fourth Industrial Revolution by providing a single view of the customer. While we started our SERVICE SALES journey with sales automation software in 1999, we now offer a breadth of tools for full customer relationship management across sales, service, marketing, commerce, and more. COMMERCE COLLABORATION And today, we have the Salesforce Platform, including Trailhead, Einstein, Lightning, and more, enabling you to create a smarter and more personalised Salesforce experience. Let’s take a look under the hood to find out what’s new in the Customer Success Platform. MARKETING Gemma Emmett INDUSTRIES Solution Architect, Bluewolf TRAILHEAD EINSTEIN LIGHTNING INTEGRATION HEROKU ANALYTICS APPEXCHANGE SALESFORCE PLATFORM