Customer Service

Survey Force Omni-Channel Performance Dashboard 3.0 4.0 “Survey Force is a great polling app and is Omni-Channel Performance Dashboard helps really easy to install and customize.” you understand agent productivity and workload MIKE LANE so you can provide effective coaching. Find Out More > Find Out More > Chat Live Agent Dashboard Service & Support Dashboards 5.0 4.0 “Chat Live Agent Dashboard is a good introduction “Service & Support Dashboards give you an to metrics for new chat implementations. The excellent base for your customer service metrics ready-made visualization made it easy to modify.” — and then build it from there.” DHARA GARG JENNIFER NELSON Find Out More > Find Out More >

Preconfigured Service Cloud Dashboards Escalation Management 4.0 4.5 Preconfigured Service Cloud Dashboards deliver “Escalation Management is an out-of-the-box actionable insights about performance and customer solution for the escalation process. Admins and experience to executives, service managers, agents, developers can easily improve on it as needed.” and more. MICHAL SKUHRA Find Out More > Find Out More > Customer Feedback Surveys for Social Customer Service & LiveMessage 3.7 Customer Feedback Surveys for Social Customer Service and LiveMessage make it easy to send CSAT or NPS surveys to customers after you resolve their cases. Find Out More >