Preconfigured Service Cloud Dashboards Escalation Management 4.0 4.5 Preconfigured Service Cloud Dashboards deliver “Escalation Management is an out-of-the-box actionable insights about performance and customer solution for the escalation process. Admins and experience to executives, service managers, agents, developers can easily improve on it as needed.” and more. MICHAL SKUHRA Find Out More > Find Out More > Customer Feedback Surveys for Social Customer Service & LiveMessage 3.7 Customer Feedback Surveys for Social Customer Service and LiveMessage make it easy to send CSAT or NPS surveys to customers after you resolve their cases. Find Out More >