Show me How CUSTOMER STORY Glassdoor creates connected experiences with Premier Success. Global jobs site Glassdoor helps thousands of employers across all industries and sizes recruit quality candidates at scale, with a paid subscription model that includes branding, services, and analytics. Glassdoor had previously set up the Salesforce platform to manage and support employers. However, it wanted to take this further by providing customers with truly connected omni-channel experiences. One of Glassdoor’s key initiatives was to implement Salesforce Chat to reduce wait times and increase customer satisfaction. Using Expert Coaching Sessions included with the Premier Success Plan, Glassdoor was able to accelerate its Salesforce Chat launch, so subscribers could receive instant help from agents. With 24/7 support from the Salesforce Customer Success Group, they are able to remove roadblocks and resolve issues quickly – keeping customers happy, and ultimately reducing the average customer’s wait time for chat to just 13 seconds. “Taking advantage of the expert coaching sessions as part of our Success Plan with Salesforce is really a no-brainer. It saves us money and time.” Allyndreth Devlin, Salesforce Senior Business Analyst, Glassdoor 10 SALESFORCE CUSTOMER SUCCESS