Foreword I hope this finds you and your families healthy and safe. This pandemic impacts everyone, reminding us that we’re all truly connected and that we have obligations to each other. At Salesforce, we’re working tirelessly to leverage our resources, relationships, and products to help all of us navigate this crisis. To reach local communities, we’re helping to deliver personal protective equipment (PPE) to those most in need. To date, we’ve sourced 50 million units of PPE for doctors, nurses, and first responders on the front lines in the U.S., U.K., France, and India – and our employees have logged thousands of hours of pandemic-related service globally. For business leaders like you, we’re partnering with the world’s leading experts, and our customers and partners in every region, to make sense of this crisis and how businesses can respond. We’re collaborating with our entire ecosystem to synthesize useful insights into step-by-step A NOTE FROM recommendations to guide you in shaping the best approach. MARC BENIOFF This playbook presents a simple, organized way to identify the “no regrets” decisions you can make now that will prepare you to move out of the crisis in a stronger position — with more flexible operations and greater relevance to customers. Use this versatile tool to assess where your business is today, as you outline specific actions you can take in the next normal to become more resilient. I look forward to hearing your story as you bring your organization safely back to the workplace. Marc Benioff Chair and CEO, Salesforce