SOLUTIONS Salesforce Customer 360 Salesforce Built on the World’s #1 CRM Platform Customer 360 Salesforce Customer 360 as of 12/03/19 Customer 360 allows every employee, whether Sales in marketing, sales, commerce, service, or IT, Success Service to access the right data, insights, and tools to collaborate around the customer and deliver Platform Partners Marketing personalized experiences. Mobile Blockchain AI Vision Voice Since COVID-19, Salesforce has enhanced Industries Einstein AI Commerce Customer 360 to deliver even more value for Security Privacy Communities Builder Flow & Identity you, regardless of where you are on your crisis Trailblazers Apps response journey. & Reskilling TRUTH Employee Analytics Experience Integration FOR LEADERS FOR EMPLOYEES FOR CUSTOMERS V2MOM Template Sales Digital, Personalized Journeys Connect Your Data Service Always-Open Storefronts COVID-19 Command Center Marketing Omni-Channel Service COVID-19 AppExchange Enablement Custom Apps The COVID-19 Response Playbook | 34
Salesforce: The COVID-19 Response Playbook Page 33 Page 35