2 SALESFORSALESFORCE FUTURESCE FUTURES ANTICIPATING PERSONAL AGENTS: DESIRABILITY Last year our team, in collaboration with Salesforce Studios and Salesforce Design, imagined a plausible future of how agents might change the shape of work in Salesforce 2030: A Glimpse of an AI Future. Jordan, the trailblazer hero, interacts with her own “chief of staff” agent and a range of more specialized agents to make faster, better decisions in collaboration with her human team at Koa Coffee. What we chose not to illustrate were the personal agents that might support end-consumers “LLMs will graduate to on the other side of these transactions. becoming agents with The transformative promise of agents lies more powerful tools, in their ability to compensate for human search, APIs, coding limitations. Anyone who has struggled to abilities, clicking finish one task, let alone juggle many of them, on the web, etc. In can understand the value proposition. particular, AI assistants for search are helpful INFINITE INTERNS + PATIENCE enough and will Imagine an army of infinitely patient interns who replace Google stand ready to work on your behalf. These interns for many young can either collaborate alongside you in the people, students and flow of work, or they can labor independently, knowledge workers.” periodically checking in to ensure they’re on the right track. The more they work with you, the smarter they get, learning how you work RICHARD SOCHER and think across modes and contexts. Think YOU.COM CEO about a world where all of us have the kind of expert staff currently enjoyed by CEOs: gifted helpers who learn our preferences, understand our goals, engineer outcomes, and specialize in doing all of the things we don’t want to do. Tech blogger and consultant Venkatesh Rao encourages us to think about machine intelligence as fundamentally different from human intelligence, particularly when it comes to “attention”. ISSUE 1: PERSONAL AI | 15