CHAPTER 1 CHAPTER 2 CHAPTER 3 Introducing: Salesforce Essentials World's #1 CRM built to help small business grow faster With Salesforce Essentials, we're bringing the world's #1 CRM platform to every small business with easy-to-use sales and service apps. With Sales Cloud Essentials you're selling faster and smarter with everything you need on one screen and built-in intelligence. With Service Cloud Essentials you're connecting to customers on multiple channels and getting more done in less time with productivity tools and a 360° customer view. Start Your CRM Journey