CHAPTER 1 CHAPTER 2 CHAPTER 3 Introduction Every year, Trailblazers gather together at the London World Tour for a fun-filled day of career transformation, innovation, and connecting with fellow Trailblazers. At the World Tour, Salesforce shares the company’s vision for the future and announces key innovations to our Customer Success Platform. These innovations will empower you to move faster, work smarter, grow your career — and connect to your customers in a whole new way. This year, we also share how Salesforce is embracing the Fourth Industrial Revolution. Read on to get the highlights from the London World Tour keynote address. Let’s go, Trailblazer!