Conclusion and How to Learn More Being a customer-centric company is no easy feat. Keep learning more with these resources: Yet redesigning business processes, connecting silos for customers’ sake, and making the right Visit one of our Salesforce Innovation Centers. lean technology investments to rapidly sense and Reach out to your account team or contact us here. respond to customer needs may be among the most impactful and rewarding challenges you’ll take on in your career. Read State of the Connected Customer. They’ll also ensure that your company evolves and Download the report here. wins amid today’s pace of change. The urgency is real — and so is the potential. Your journey toward customer 360 transformation Check out the Customer 360 Online Configurator. starts with this playbook, but it doesn’t end here. Visit the configurator at sforce.co/CreateC360 The Customer 360 Playbook 20