CHAPTER 1 2 3 4 5 6 7 The Path to a Smarter World Computing has always been about data. It’s written into the Oxford Dictionary’s definition of a computer: “an electronic device for storing and processing data.” From the beginning, computers were designed to fill in gaps in human intelligence by storing, classifying, retrieving, and applying huge amounts of data to help us solve problems faster. AI for CRM: Everything You Need to Know 66